Returns & Exchanges

At URUMQI, we want you to be completely satisfied with your fashion experience, which is why we offer a seamless 30-day return policy for all unworn items with original tags attached. Simply ensure your return is initiated within the eligible window to receive a full refund or store credit.

Return Process

• 1.
  Start Your Request

  Visit our online return portal and enter your order number and email address to select the items you wish to return.

• 2.
  Pack Your Items

  Place the items in their original packaging, ensuring all tags are attached and the garment is in its original condition.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.